1. Information We Collect
When you place an order or contact us, we collect your name, email address, shipping address, phone number, and payment information. We also collect browsing data (IP address, pages visited, time on site) through cookies and analytics tools to improve our website.
2. How We Use Your Information
We use your information to process and fulfill orders, communicate about your order status, respond to customer service inquiries, send promotional emails (with your consent), and improve our website and product offerings.
3. Sharing Your Information
We do not sell your personal information. We share data only with trusted service providers necessary to operate our business, including payment processors (Stripe), shipping carriers (Canada Post, UPS, Purolator), and email service providers. All third parties are contractually required to protect your data.
4. Cookies
We use cookies to maintain your shopping cart, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, though some site features may not function correctly.
5. Data Retention
We retain your personal data for as long as necessary to fulfill orders and comply with legal obligations under Canadian law (PIPEDA). You may request deletion of your data at any time by contacting us.
6. Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, and request deletion of your personal information. To exercise these rights, contact us at [email protected].
7. Contact Us
Questions about this policy? Contact our Privacy Officer at [email protected] or by mail at ePack Supply, J6K 5H9, Québec, Canada.